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More details
about a product
If you have any additional questions about
a particular product, please contact the
merchant directly. Go to the page showing
the product buy button. That page will
have an e-mail address and/or a phone
number you can use to contact that
merchant.
Pricing and availability
Pricing is noted directly on the
merchants product page. Many merchants
list availability directly on their
product page. If availability is not
noted, please contact the merchant
directly for current availability
information.
Payment methods
Each of our merchant partners has their
own accepted forms of payment.
Getting status on an order
Contacting the merchant directly is the
best way to determine the status of your
order. Follow the relevant link from the
page with the product buy button.
If you have just placed your order and
contacted the merchant to confirm receipt,
but the merchant doesn't have any record
of your order, don't worry. Merchants
sometimes take a few hours to receive and
process orders. Please don't replace the
order with the merchant without confirming
status; otherwise you may end up with
duplicate shipments.
What is your return policy
Each of our merchants has their own return
policy (they differ from merchant to
merchant). Most merchants will list their
Return Policy on their website. If not
available, please contact the catalog
merchant directly and they will be able to
answer your questions. Most merchants will
also provide that information on the back
of the invoice you receive with your
delivery.
Shipping rates and policies
Each of our merchants has their own
Shipping Rates and Policies, which can be
found by on the merchant website.
Shipping to international
customers
Many of our merchants offer national
shipping, international shipping, and
shipping to Canada. To find out if a
merchant will ship to these destinations
and more, go to the merchant's Home Page
and click on links to Shipping
Information.
Security
Questions / Problems Checking Out
Transactions that involve personal
information (like credit card numbers) can
be performed securely using our SSL secure
mode during checkout.
If have not found a
suitable answer to your query, please contact
us.
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